Shipping & Returns

Flat $5 Eco Ground shipping anywhere in the US, or $12 Express when you need it sooner. You'll see both options at checkout.

Orders placed before 1pm ET on a business day ship the same day from Cleveland, OH. Orders placed after that ship the following business day. We don't ship on weekends or federal holidays.

Every part of your order — the outer mailer, inner padding, tape, and packing slip — is paper, kraft, or compostable. The whole box can go in your home compost or curbside paper recycling.

If you ever receive an order with even a single piece of plastic, email us. We want to know.

We currently ship within the United States only, to every zip code. If you're outside the US and want our products, send us a note — it helps us know where to expand next.

Unopened products can be returned within 30 days of delivery for a full refund (less original shipping). Email us at info@zerowastesimplified.com to start a return and we'll walk you through the next steps.

The exception: opened personal-care products (soap, shampoo, deodorant, etc.) can't be returned for hygiene reasons. If something isn't working for you, reach out anyway — we want every order to land well, and we'll work something out.

Once we receive your return, refunds process to your original payment method within 5–7 business days. You'll get an email confirmation when the refund is issued.

If your order arrives damaged or anything is missing, send us a photo within 7 days of delivery and we'll replace it free of charge — no return required.